How poorly written criteria confuse

Here are three criteria that appeared recently for a job:

1. Ability to communicate with influence - listens to others and contributes to group discussions:

produces written communication which is clear, concise and is readily understood by intended audience;

comes across with presence and credibility;

able to communicate, relate to and see issues from the perspective of people from a diverse range of culture and backgrounds.

2. Ability to build effective working relationships - works cooperatively with others and demonstrates team player behaviour;

treats others with respect and courtesy and values different ideas and approaches;

establishes and maintains relationships with people at all levels;

responds flexibly to client needs;

contributes ideas to the team.

3. Demonstrated knowledge and capacity to apply the APS Values:

participative management practices

workplace diversity principles and

occupational health and safety;

within a work and team environment.

No wonder applicants become confused or simply give up on applying.

All three make reference to diversity: diverse range of cultures and backgrounds; values different ideas and approaches; workplace diversity principles.

All three make reference to teams and groups.

Such criteria suggest more thought is needed when crafting criteria so that applicants don't feel they are repeating themselves.

Dr Ann Villiers, learning guide, professional speaker and author, is Australia 's only Mental Nutritionist� specialising in mind and language practices that help people build flexible thinking, confident speaking and quality connections with people. Visit www.mentalnutrition.com.

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